Tesco Express
Customer Care

I am writing to complain about an unpleasent experience within a Tesco Express store located in Battle Hill, Wallsend. I entered the store with my family on the way home from work and was hoping to get a bottle of alcohol for myself. I wasnt greeted, or even looked at barely but the cashier could see that I had no items from the shop and was waiting to ask for some alcohol, she then bluntly said I had to use the self service machines, did not explain why, I remained in the cue as I obviously could not use the self service machine without anything to purchase. The cashier then asked if she could help still no eye contact involved, i asked for the bottle of alcohol she then understandably asked for id, I went to hand it to her, she then asked if my ' friends' which was my sister and cousin, had any id I then stated no they did not, she then said she couldnt serve me, with no explanation, I was confused and felt belittled at the fact she would not serve me I also felt embarresed. I then stated if i was with my mother and she was getting herself some alochol would I then be asked for id? she did not answer and started laughing with the other member of staff. I felt so victimised and left the shop feeling a mixture of emotions. How can somebody so rude have a job? i am disgusted at the fact a member of Tescos, a well known supermarket could even employ bullys.

Company: Tesco Express
Country: United Kingdom
Region: England
City: Newcastle-upon-Tyne

  <     >