Virgin
Poor comunication

Myself and my next door neighbour have recently joined virgin, we took the offer you had3 for 30 pound the sales rep made it sound like a great offer and said we could do a self install and this would save us time and money. well it didnt it just caused us alot of stress, firstly i couldnt connect mine because the main box to the house was a old one one and didnt work which we were not told the guy said it would work ok so i had to ring the customer service department to arrange a instillaion date so had to take the day off work and lose 55 pound for that, then after the guy had been to install the three iteams i could not use my internet apparently the server was down but the virgin guy i spoke to on the phone wasnt very helpfull at all in the end i just kept trying the internet untill i got it on, then when it finaly came on my wireless router didnt work and still doesnt i have reported this and i was told i would be given a new one which iam stil waiting for i have even payed out my own pocket for a computer guy to come out to try and sort the problem out as i was sick of being passed from person to person and not getting anywhere so iam still having to use the computer with a long wire attached to it which is very inconvienent as i am limited to where i can use the computer so for a very easy self install that would save me money ended up costing me a fortune and giving me a head ach then this morning was given a nice bill of them for 78 pound nice start to virgin lets hope i dont have any more problems as me and my family r looking forward to the services in which virgin media offer thanx julie johnson

Company: Virgin
Country: United Kingdom
Region: England
City: Jarrow

  <     >