British Gas
BILLING PROBLEMS

I was with British Gas 2 years ago, i moved to a different provider as they are not sending me any bills even though I tried to contact them many times.

- July they sent me a final electricity bill 0f £320 which we have settled and thought that it was the end of it, but to my nightmare they came hunting us again with their series of inconsistent electricity statement!!!

-August 19 they sent us a a final electricity statement with our final balance in credit as £0.00

-August 19 a second letter saying im sorry for the delay sending your bill etc etc., youll be pleased to learn that were not charging you for any energy used over a year ago. so As youll see from your bill your account balance is set £0.00 signed by Kevin Roxburgh, head of debt.

- and then lo and behold sept. 19 what did i recieve???

YOU STILL NEED TO PAY YOUR FINAL BILL (wtf!!!)

WE NEED TO REMIND YOU THAT YOUR FINAL ELECTRICITY BILL FOR £506.33 REMAINS OVERDUE...

BE AWARE THAT CONTINUED NON PAYMENT MAY RESULT IN SEVERE CONSEQUENCES.

signed by pHIL bENTLEY, MANAGING DIRECTOR

What is this are they taking the mickey of the paying public???

I TRIED TO RING THEIR COMPLAINTS NUMBER AND WAITED FOR HOW MANY MINUTES AT 0845 RATE WHICH MUST COST ME A FORTUNE, THEN WHEN I FINALLY SPOKE TO AN AGENT NAMED MARGARET SHE INSISTED THAT WE HAD TO PAY THE AMOUNT WITHOUT EVEN HEARING WHAT I WANT TO SAY, WHAT KIND OF COMPLAINTS HANDLING IS THAT??? TO MAKE IT WORST SHE CUT OFF THE LINE WHILE I WAS TALKING AND HAD TO TRY 3X AGAIN WAITING FOR AGES TO GET THROUGH THEN TO BE CUT OFF AGAIN.

I AM SO FURIOUS WITH BRITISH GAS, I WILL NEVER EVER EVER GO BACK TO THEM AGAIN. I WILL MAKE A FORMAL COMPLAINT ABOUT THIS. i DO HOPE PEOPLE WILL READ THIS AND LEAVE BRITISH GAS THEY ARE SO INCOMPETENT AND THEY ARE NOT WORTH ANY SINGLE PENNY FOR A RUBBISH SERVICE DELIVERY!!!

Company: British Gas
Country: United Kingdom
Region: England
City: Salisbury

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