Iceland
Lack of customer care

An absolute disgrace! As a mother of three young boys, youngest being two i had gone on one of my weekly shopping tasks to iceland. In the process of making my purchases my son had decided to have a little cry for my attention. in the mist of trying to pack my goods and console my son the security guard had asked me to keep my son quiet, directed by the manager. Amongst the packing, crying baby and trying to absorb what the security had asked i was completed dismayed and disheartened to find myself in such a possition more so due to the lack of apreciation.

My son was not calming down and became more distressed having a sales person and the security guard trying to calm him down by asking him to be quiet. The security guard had then become more demanding in his tone and pointed to his manager, who was on a phone call to a customer. Indicating his reason for asking me to keep my son quiet.

I had then explained to the security guard that my son was only a child of 2 years, unpredicatble and challenging. I went on to convey how disgusted I was to be made a spectacle of amongst a store full of onlookers. I advised the manager for future reference that his approach was unprofessional and probably the best way to loose a loyal customer. I was offended that i was made to feel like i was at fault for brining my child along to a "FAMILY" orientated supermarket. If the manager wanted me out of the shop i suggest that he should of direct his colleagues to quicken the proccess by assisting with the loading of products in carrier bags and have the lady serving to do just that and not faff around with the carrier bags. Extremely disappointed!

Company: Iceland
Country: United Kingdom
Region: England

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