Match Affinity
Scammers and poor service

Hi

I have just singed up to Match affinity in the hope that it would do what it says on the tin and put me in contact with users in my area who have similar traits and personality.

I set my range to my area and 20 mile radius and the people it brings up are either up ti a hours drive away or have nit logged in for a month plus. I rang and explained and they told me i had used their "services" so they couldn't by policy refund me but said that they would get someone to look at my account and try and sort it and if they couldn't they would look into giving me the refund This never happened and all they offer me is to go on their scamming sister site Match.com (avoid this like the plague trust me)

.I have paid one installment of what i owed them (£60) and have two more to go (signed up for year of £180.

I also get email saying i have a new fan. when i log in the user is not even there and they say the users sometimes delete the profiles. This has happened about 15 times and the hassle you have to go through to delete your account with them it was impossible for them to do it by the time i had got the message and logged into see (instantly)

The customer service team there are robots they just send same response over and over again. They don't seem clever enough to understand. Maybe their help desk has been offshored to another country and their is a communication issue i don't know.

Worse thing is they say i joined on 12th Aug and didn't pull up this complaint until the 22nd which is a outrageous lie as i rang them the day after joining explaining my problems.

They also give one number to get through to and it doesn't out you in a queue just says call back later costing 10p every time u call which may not be much but it took my about 13 attempts to get through

Basically this company is out to rip you off. Just look at the complaints on the internet.

This company should be stopped. It is full of users that have not signed in for months and the search facility itt offers is so limited i have had about 6 valid people to search in my area most not been logged in for a month plus

Company: Match Affinity
Country: United Kingdom
Region: United Kingdom

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