Agoda
Unethical practice

I have used Agoda a few times and can only say I will NEVER do this again! Before Christmas I had my dates mixed up for a Singapore booking and had to cancel. This is free with other search engines. Agoda charges however despite the fact that the canx is free with the hotel. This cost me £30 due to the conversion with US$. Then I booked another hotel in Singapore and they quoted me £112 per night. Then the amount for 4 nights was £533 (apparently due to the tax- which they say usually is included). When I had my confirmation it was £566 . I called them, sent them e-mail and had absolutely no reply. They are thieves, no more. They quote you in whatever currency and then convert in US$ and charge you in your currency- you have to bear this cost. So my advice, they should be banned.

Company: Agoda
Country: United Kingdom
Region: United Kingdom

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