Agoda
Wrong hotel booked & no confirmation email and overcharged

I requested a booking at the Golden Banana B&B hotel in Siemriep, Cambodia but I was booked at the nearby Golden Banana Resort and Boutique Hotel at twice the cost. It seems that there are two hotels near to each other both called 'Golden Banana' but with different managements – very confusing.

My visa account was debited for a stay of 20 days at the more expensive GB Resort and boutique hotelbut I never received an email confirmation for this. On the Agoda web site they ask for a password which I do not have and they do not send me a password confirmation.

I do not seem to be able to contact Agoda and they do not seem to have an email address.

Ian Glove

Company: Agoda
Country: United Kingdom
Region: England
City: Bridgnorth

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