BT Broadband
Lack of Support

Currenty pay £156 per quarter for BT broadband. BT also provide and maintain the national internet telepone and routing structure. Whenever there's a problem, it takes ages to get a reply from support. And, even then you only get over the phone assistance. We can never get our broadband problem resolved. We have tried all of the do-it-yourself advise. Nothing works. And BT do nothing. The telephone support puts you into a queue for half an hour (which means they have lots of problems from others), there is no email support, and the chat is a complete waste of time. Absolutely no reply after the intial query, see below as follows:

Hello, I pay £156 a quarter for my BT broadband service. It has not been working well for some time now and is extremely slow. We keep getting fobbed off with do-it-yourself routines. We are not broadband technicians. BT need to visit

Chris B: Hi, my name is Chris B. I am reviewing your question.

Douglas Barker: Hello, anyone there?

Douglas Barker: Hello??

Douglas Barker: Hello???

Douglas Barker: OK, taking this up the line

Douglas Barker: "Chris B" is the name - I will take it further

It is an expensive service. It is a technical service. And there is no satisfactory technical support!! We still wait for a solution!!!

Company: BT Broadband
Country: United Kingdom
Region: Scotland
City: Rosemarkie

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