Play.com
Not refunding un delivered product

I can forward emails to you if this was to move forward

I decided to buy a product from play.com to then find that they had decided to change the delivery address to an old address on my list instead of my new one. i sent them up to now 4 emails stating that i didn't choose that address as i have not lived there for over 3 years. i paid extra shipping costs so that i could get the product asap. and that i would like a refund for both postage and product as i have not received it.

I only received a response from the first email, in which i have not received any others.

THEY have taken my money and not delivered a product or given me a refund. basically stealing.

Company: Play.com
Country: United Kingdom
Region: Wales
City: Bangor

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