PrinterInks.com
Order not delivered

I placed an order with Printerinks.com online for black and colour cartridges on 12 Jan value c£180. Nothing on the website advised of stock level and the money was taken from my credit card within a couple of days.

After a fortnight, I still had not received my order and rang to chase. I was advised they were waiting a delivery within a few days. The operator also admitted they had no stock at the time I had placed my order. The operator arranged for the black cartridges to be despatched and that teh colour cartridges would follow i a few days.

After a further two weeks the colour cartridges still had not arrived and I rang and was again advised they were still awaiting delivery.

I have since rung on several occassions to chase my order which despite several promises of delivey by a definite date, is still outstanding. During a call on 26 Feb the company representative acknowledged that they were operating in breach of the Distance Selling regulations. He advised me they had now received the delivery and that my order had already been despatched, which I would receive within a couple of days. They could not guarantee the date I would receive the order as that was dependant on Royal Mail. I did ask, given the time that had elapsed since my original order, why they had not used a courier or a guaranteed next day service!!

However depsite this assurance that my order had been desptached, I am still as at 5 March waiting for my orde

Company: PrinterInks.com
Country: United Kingdom
Region: United Kingdom

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