Simplyelectronics
Tried to take money without shipping

The company took the money from my card promptly and stated that the would send a camera within a week, then I recieved an email that, they needed to confirm my details via, a utility bill and a pictured driving license. This caused suspicion as I felt they would be able to obtain credit, details, identity, anything. I rang and asked why they needed this. The operator claimed it was to protect against fraud. I said you have already taken the money. The operator kept repeting the same line, I'm sorry I cant help you. Refered me to another department. Long wait times. No information. I asked to speak to a manager, refused to let me talk to one, said they were out to lunch. Refused to give any names. Said "I'm sorry I can't provide you with that information" I asked why? same response over and over to any question posed. No goods supplied, threatened them with police, trading standards. Had to lie and say a police investigation was underway. I could hear staff whispering to each other. Eventually I got a refund. I had to cancel my cards, to avoid any other transactions. Very suspect behaviour. Many reviews on the internet of stolen funds, no goods sent. If I wasn't in a field where I was able to panic them I would have lost a substantial amout of cash. This is a definate fradulent company. I suspect they either provide substandard goods, keep people holding on until they cut their losses or more worringly are directly involved in, theft, identity fraud. Very worring. With the amount of personal identification they ask you to provide one could find themselves in real trouble. I was very lucky. I see others were far less fortunate. Something needs to be done

Company: Simplyelectronics
Country: United Kingdom
Region: United Kingdom
Site: www.simplyelectronics.net

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