Play.com
Camera never dispatched

Ordered a camera from play, at the most competitive price, the item is listed as 4-5 days dispatch time - 3 weeks later, I still do not have the camera, I received an email on the 5 day advising the camera was out of stock. I phone Customer Services, they advised it would take 4-5 days, after saying I have already waited 2 weeks he said they have a stock rotation every 29 days and it might turn up then but was unable to give any information about my actual order. I have contacted the complaints department twice by email and not even had a response.

This is the second time something similar has happened with play, they seem to offer cheap deals and then never fulfil them (I have noticed they have relisted the camera at a more expensive price, so wondering whether they every plan to send the camera). Play is suppose to be a recognised company and in the past it use to be great - but now it's become a joke, am I suppose to keep on waiting for my order or cancel it but then if i cancel it - they probably charge me for it in the future as suggest in other posts!? I'm sure something illegal is going on here and they must be something against trade descriptions allowing them to do this!

Company: Play.com
Country: United Kingdom
Region: England

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