SCS
Poor aftersales service

Bought a 3 seater and two seater from scs paid on 4 year interest free credit. "sofas took 4 weeks to arrive over the date giveni.e. 3 months arrived damaged took several complaints and phonecalls to get a "technician" to arrive on a date i wanted. Waited another two weks for them to come and fix it no joy phoned yet again assured that they would be in touch to fix the damage again no information or contact, have now told them i am rejecting the sofa and cancelling the credit agreement so we'll see if losing my business will concentrate their tiny lazy minds. Never have i done business with a more useless apathetic company who are quick to sell and then basically ignore you. Their customer services are particularly bad sending a reply to my letter of complaint with a bog standard letter a chimpanzee could have written they may as well have turned up at my house and stuck their middle finger up through my letter box and posted a dog turd as a final insult. I spent over a thousand pound with them and i now have to reclaim any money i paid and go and get another sofa. Oh by the way you are not buying your sofa from scs you are getting it from a company called sofaco who are equally apathetic and think that the customer should organise their lives around their technicians and will try to hide behind their diaries to get you to give up your working day to do their bidding. So shame on you both i hope you will go out of business as you do not deserve to be in business.

Gosh that feels better very carthartic

Company: SCS
Country: United Kingdom
Region: England

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