Tesco stores Limited
Mis-Sold Items

Foodstuff

Today 13/06 I visited your store Park Road, Liverpool to purchase my groceries. The intention for writing this letter of complaint is that once again I have been mis-sold Items priced and displayed as a ' PRICE DROP' At the checkout I am charged a higher price. An example of this is I purchased biscuits what displayed the price drop price from £1.69 to £1.00 (FOX'S Chunkie cookies 180Ge) However, at the check out I was charged £1.69?? After some 20 minutes customer service eventually said they had 'Forgotten' to take the offer sign off the shelf. How many customers over the past days especially families with children have believed they are getting a bargain. Your company surely can not be misguiding your customers deliberately!!

This is not the first time. Last week I was miss-sold Flora Margarine two for the price of one displayed but to be asked to pay for the two. Once again I have gone through the same procedure to be told once again that the staff had forgot! to take down the very large display and label informing consumers that you can purchase two for the price of one.

Again, Ashbeck water which I purchase at your store often. The label clearly displays an offer sign 'one for the price of two' The item alone is £0.42 per bottle, normal price. A label also offers four pk's of water for £1.50. I purchased four, by buying 2 2 £0.70 £0.70 the offer!! equals £1.40. But, was charged £0.84 for two and another £0.84 for the other two! So I ended up being charged £1.68 more than the four pack offer?

Please would you be as so kind to respond to this email and to offer me a full explanation to why customers are getting mis-led/mis-sold by your company.

Finally, can I take this opportunity to express my deep sadness and frustration that your company continue to cheat customers and your staff unable to correct or offer an explanation to the above description of my experiences at your stores.

May I suggest that an auditor visit all your stores in the North to resolve this 'Problem' that obviously is in your companies favour.


Company: Tesco stores Limited
Country: United Kingdom
Region: England
City: Liverpool
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