Costa Coffee
Cleanliness

Since I started University in Newcastle I have been regularly visiting the Costa on Northumberland Street and every time I have been there I have walked in to be welcomed by tables covered in trays, cups, spills etc... And not only this, but there was no-one actually on-task clearing the tables. Now, on a rare occasion I could understand this but this has been the case on multiple occasions - clearly someone is not allocating the task of clearing up to a member of staff. Today I even cleared my own table because the only seats in the shop that were available were piled up high of rubbish and dirty plates and cups etc...

One other thing I have to add is why on earth do Costa continue to serve customers past the bar itself. In the store on Northumberland Street in Newcastle that I visit the queue was once out the door, staff seemed to be struggling with the amount of orders coming in and customers were confused by who had been served, who had paid and where their food and drinks were. Frankly, this makes no sense as I would rather wait in the queue, get my items quicker and have a table to sit at!

Company: Costa Coffee
Country: United Kingdom
Region: England

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