Pizza Hut
Terrible delivery and customer service

I ordered from Pizza Hut for the first time, and it has been the worst online ordering experience.

I ordered online at about 7:50 PM. I didn't get the pizza for over an hour, and called the store at about 9:10 PM. The operator apologized for the delay and said the pizza is ready and about to be sent and should be there in next 15-20 mins. He suggested the delay was because it was a busy night.

I didn't get my order for another 40 mins, so I called again at about 9:50 PM (2 hours after I had placed the order!). This time a different operator picked up and said that they had run out of the dough which is why it was taking so long - and said it will be reaching me in another 15 mins. I asked to speak to the manager but he said he was the manager. I asked him his name - he said his name but I didn't catch it - and he hung up! He hung up on me in the middle of a conversation!!!

It is 10:10 PM now (definitely past 15 mins from the last call) - and the pizza has not reached still.

I asked the supposed manager why I wasn't told the first time that they had run out of something and he had no answer.

Hopefully I'm not going to order from Pizza Hut again. And thanks to Pizza Hut, my hunger has died after waiting for almost 2.5 hours for my food!

Thank you Pizza Hut for the wonderful experience.

Company: Pizza Hut
Country: United Kingdom
Region: England
City: Crawley

  <     >