ASDA
Non compliance with special offe

Dear sir/madam.

Recently i was involved in a car accident... run over by a young man, who wasn`t looking..he broke my foot.

I also then had to undergo intensive dental treatments...

I have a chronic ongoing condition, that makes travelling difficult., .walking extremely painful, and subsequently don`t shop personally very often.

However, coming online, and looking at your shop, and its offers., i decided, as i could only eat soft foods, and you had an offer for my favourite BEn&jerrys icecream, to come down (I live in BOgnor Regis), and stock up, and take a look at what else you had at a good price.

The first place i made for, was obviously the frozen dept... determined to get my (only) edible foods right now, i intended to stock up..

Before leaving, i checked online, that HAvent supermarket Asda, was partaking in this offer... it was confirmed it did.

You can imagine my upset, and annoyance, therefore, on going to purchase said icecream...(2 for 3£), i noticed they were infact 3£ EACH~~~~dearer than SAINSBURYS... Whic h would have been a 10 min trip!

What i couldn`t believe, was on taking this up with a manager, being told, if i went HOME and purchased this product ONLINE~~~It would not only come from the HAVANT STORE~~~BUT I`D ALSO RECEIVE THE ADVERTISED OFFER!

I went home..dissapointed..tired, in pain...(you also have NO seating for disabled people)... And MINUS my icecream!

Having not eaten for 4 weeks... apart from yoghurt..ugh!.I had to write and voice my complaints!

I sincerely hope this isn`t an example of how you treat your customers!

Yours sincerely, SJ Joyce..(mrs).

Company: ASDA
Country: United Kingdom
Region: United Kingdom

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