ASDA
Home delivery failed three times

We booked a home delivery on saturday 3 October between 6-8pm. ASDA did not deliver on time and called me at 8:30pm to say their van had broken down and they would deliver the next day between 9:30am and 10am. We complained strongly and reluctantly accepted the re-booking the next morning, sunday 4 October, provided they would not come later than 10am as we could not be stuck at home again. The next morning, ASDA did not deliver and did not call to update us. We had to call customer services at 11am to enquire about our delivery. They had no clue what was going on and clearly had no intention to sort this mess out. We requested a call from the local store. The "key person" there, Ms Sue Kennett, called us to apologise but had no solution for us and had a serious attitude problem (she clearly couldn't be bothered to sort things out, it wasn't her problem at all). Our delivery failed twice in the space of 12 hours and Ms Kennett representing ASDA had nothing to suggest to compensate us for the 5 hours wait overall. Finally we booked a new delivery slot ourselves with the call centre, the next day, Monday 5 October between 8pm and 10pm. ASDA failed AGAIN to show up and again failed to call us to explain and also failed to offer compensation for what had become a total of 7.5hrs wasted at home waiting for them the costs of our calls to the customer services. We requested the whole delivery for free (55£) to compensate us for the huge inconvenience, it was denied. We would like to have this investigated and resolved as quickly as possible. Best regards

Company: ASDA
Country: United Kingdom
Region: England
City: London

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