Nomi Mobile
Withdrew service to old SIM for some sort of upgrade - lost numbe

I had been using a Nomi SIM since late 2009 and used it for over a year. All my personal and professional contacts had this number.

Towards the end of October, I started getting texts stating that service would be discontinued on my existing SIM and I had to request for an 'upgrade'. The texts also stated that I was supposed to call their customer care on 325 or send an email if I wanted to retain the number and the remaining credit. I did both well before their intended date. The call to their customer care lasted more than 20 minutes - most of which they kept me on hold but in the end confirmed that I would get to retain the number and my calling credit.

To my surprise, I never received a new SIM with my original number and when I called their helpline number I was told that I simply wouldn't get my old number back. They also deactivated my online account on their website and I no longer have access to my credit and usage history.

Their behaviour in this matter has been like some cheap fly-by-night operators and I think this company should be prosecuted. I have lost important business because of their behavior.

It just can't be legal for this company to take my number away.

Further, i'm now worried that they have my payment card details stored with them. I used this card to top up my calling credit. One can no longer trust an operator like this and all i'm looking for now is to get my number back and port it to another operator.

Company: Nomi Mobile
Country: United Kingdom
Region: United Kingdom

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