British Gas
Unacceptable and disgraceful service!

My Grandparents made a "free no-obligation quotation" appointment with British Gas to have a new boiler fitted. The gentleman used hard sell and high pressured tactics to get my elderly grandparents to hand over a check for £300. They were not told of any "7 day cooling off period" and were not told to read any terms and conditions. When my grandparents tried to cancel the installation and get their money back, British Gas kept saying the gentleman was in a meeting or unavailable and by the time they got in contact with him they were told it was too late and that seven days had gone. British gas are a cruel and disgraceful company that prey on the elderly and need to be investigated.

Company: British Gas
Country: United Kingdom
Region: United Kingdom

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