Camerabox.co.uk
Debited my account but did not deliver the Camera

Camerabox took an order for a Ricoh camera on 2nd September, callled the following day saying there was a security issue. I returned the call same day and call was not returned. Following day called 5 times after getting All our operators are busy all the time. Following day called again leaving more messages and still NO returned call.

A further week went by and I gave up as no response from them.

I went on my two weeks holiday and on returning opened my Bank statement to see my account had been debited on the same day 2nd September. Called Camerabox yesterday still no reply. I therefore called my Bank to advise them and inform of what had happened as I thought this was the best thing. I then called today ten times before someone returned my call and as a result of telling them this they have refused to send out the camera.

As the funds had been taken from my account and they thought there was a security issue why did they not contact me after a few days, they have had this money for over a month and still they are saying because of a security issue being that I asked the camera to be delivered to a second address. So I am told they will not send out now and I have to claim the money back from the Credit Card Company. I would say we called at least 50 times in total and left over 10 messages but No response until a month after.

I will not be shopping here again as the service is just unreal and very unhelpful

Rob Allen

Company: Camerabox.co.uk
Country: United Kingdom
Region: United Kingdom

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