3mobile
Contract phones x2

I have been with 3mobile for over 3 years, having never defaulted on payments.

At the beginning of this September I purchased an addition contract phone with 3mobile. Unfortunately I lost it and rang them immediately to block it. The following morning they had indeed blocked my phone but my works phone, which they denied.

Everyday I have been in contact with them and they keep saying the same thing that my phone will be unblocked within 48 hours!

They sent me another replacement phone (lost phone) where I had to pay £20.00 plus an additional 6 months on top of my 12 month contract. The handset and phone arrived within 3 days and doesn't work!

My other phone has been sent for repairs, today they have informed me that the phone is not faulty and will be returned to me! The sim was replacement last Tuesday and that doesn't work!

Help! what and where do I go now? MyDirect Debits were paid to them today (£65.00) as they told me if I cancel them I will be liable for additional charges.

I have been without a phone since 13th September!

Tina

Company: 3mobile
Country: United Kingdom
Region: United Kingdom

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