Play.com
Worst customer service

I bought a pair of headphones through a playtrade seller called AUDIOINTIME (avoid like the plague), which broke after 3 months.

I emailed the seller, and they sent me an email saying to send the headphones back to the following address. I sent them back, and have heard nothing.

This was 9 months ago, and after 20 or so emails I decided to get Play.com involved.

After many emails and phone calls to them, some calls to people who barely speak english, I still have had no joy.

They are refusing to refund me, or replace the item, even though their own emails have been ignored by AUDIOINTIME, because they say they cannot prove that the seller has received my package.

Steer clear of Playtrade and Audiointime.

I will be going back to Amazon after this.

Company: Play.com
Country: United Kingdom
Region: United Kingdom

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