Asda Direct
Delivery Dates

I ordered a new fridge from them on the 12th of October via their website, which gave the delivery option of Saturday the 16th, informing me I would be contacted up to 48 hours beforehand to arrange their 4 hour delivery window. On the evening of the 15th, I still hadn't been contacted, so I contacted them, to be told that their delivery company doesn't deliver on Saturday. There is absolutely no warning of this on their website whatsoever, no prior attempt to contact me to warn me of this, and when I asked to cancel my order as its only convienient to me for it to be delivered on the weekend, I was told it was impossible to cancel as it had already gone through to their delivery company and supplier, and that I'd have to wait for them to get to me on Monday. So now I'm stuck needing a new fridge, a necessity in this day and age, with them unable to deliver it to me on the day they repeatedly guaranteed to me it could be done, and on top of that they are refusing to refund my money.

Company: Asda Direct
Country: United Kingdom
Region: England
City: Hove

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