Virgin Mobile
Direct debit

After numerous telephone calls regarding my monthly mobile account for it to be taken out on the 26th of the month instead of the 16th, we have been told by your employees that every thing was sorted regarding this matter. Due to the incompetence of your staff we have incurred bank charges as a result of nobody listen to me.

Since then my mobile account has been suspended. (I was under the impression that the bill had been paid on the 26th - direct debit!)

Yet again you have tried to take monies out on the 16th. repeatedly i have discused this matter with at least a dozen of your employees, as a result of this i received a call yet again at 1630 on Friday 15th October saying that i had an hour to pay the outstanding balance in full. Surely it would be courteous to inform an existing customer earlier in the day? As a result of this i was told that the mobile would be disconnected fully and would it would be passed over to Moorcroft debt recovery services.

The only thing i have asked for is a bit of help to change the direct debit date and if i could pay the bill in full on the 26th of this month, i was blatantly and abruptly told no on the 15th of October exactly one hour before closing!

I feel very frustrated and disappointed by the reaction and negligence of your staff not following my requests to the latter, to be yet again have extra contract charges added and maybe blacklisted.

I would be grateful for some professional assistance and correspondence regarding this matter.

Company: Virgin Mobile
Country: United Kingdom
Region: England
City: Middlesbrough

  <     >