Sony VAIO
SONY VAIO BAD REPAIR CENTRE AND POOR CUSTOMER SERVICE

My Sony VAIO VGN-FZ11z failed in Feb11 with the NVIDIA GPU problem. Apparently (see http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp? DocId=53420&l=en_GB&m=VGN-FZ11Z# ) this is down to a manufacturing defect and Sony VAIO put up a release on their web site stating they'd fix certain models free of charge. So I contacted them and they picked it up via DHL and sent it to a Sony "repair" centre, which is actually a place called Teleplan in Colchester UK. 2 days later Sony VAIO link told me it was fixed & thjey were returning it. Got it back, and they hadn't done a thing! Second time it went back, I got it back and it looked OK, but after a cold boot, it kept gong into Windows repair!! They [some call centre in Egypt at 35p/min] got me to do a full factory reset (VAIO recovery software) which failed to install Vista. They then sent me recovery discs, which again failed to install Vista [all hours of my personal time by the way]. THREE months down the line, it went back for a third time, and now apparently there is still a problem with the NVIDIA GPU, and apparently [all of a sudden] there's some bad sectors on the HD [even though I've check this numerous times]. Yeah right. Guess what, they want to charge me £370 for replacing the HD. Total cowboys, and worst I don't trust a thing they say. I've given them an ultimatum to fix it, replace it or provide a refund. All gone very quiet, but they don't realise I have logged it with UK Trading standards and have contacts within BBC, ITV and Channel4.

Company: Sony VAIO
Country: United Kingdom
Region: United Kingdom

  <     >