Samsung
Laptop Q45

This is about the Latpop Q45 and the samsung waranty service. The laptop failed and Samsung Electronics requested to send the laptop with the batery and the power supply. So I posted it to Samsung and I got only the Laptop - without the batery and power supply. I call them and they said I did not sent them the batery and there is no record that I sent it. Then I asked to talk to senior adviser to solve the problem. After my explanation, she agreed that the batery will be sent in next 10 working days. After 4 weeks I called them again and they said there is no such record that I requested the batery. So i did it again. I kept calling them for 3 months to get my batery back and I didn't. I bought a new batery on ebay and paid my phone bill (I used mobile to call them so the price for the phone calls were bigger than the cost of batery btw). This is the worse service team and structure I have ever deal with.

Company: Samsung
Country: United Kingdom
Region: England
City: London

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