Fasthosts
"Debt recovery" fee

They decided to change all login details due to a security breach, they changed it while I was on holiday.

When I came back I could no longer log into my acccount or e-mail accounts. During this time my credit card expirory date had changed.

When I could finally access my account and update my details they issued a "debt recovery" admin charge of £20 plus VAT for not updating my details within a week.

When I asked for this to be refunded, they rudely said no chance.

Company: Fasthosts
Country: United Kingdom
Region: United Kingdom

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