Play.com
21 days rule???

I heard a lot of good things about Play.com from friends (but this was for cd's/dvd's) and decided to purchase a jacket that was half the price of the high street shops. Received a confirmation email that my order had been posted and it should take 3-5 working days. Well 14 working days have now passed and still no jacket!! But what I can't work out is that Play.com say they won't do anything to try and track the parcel until 21 days have passed! Why wait this long??

After reading some of the nightmares customers have had with this site and arranging refunds, it seems like I'm in for a tough time. Will stick with Amazon in future.

Company: Play.com
Country: United Kingdom
Region: England

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