H&M
Poor Customer Service

I went to H&M at Westfield shopping centre at White city on Saturday 9 october. There was a very long queue to pay. I was in the queue try to pay for about 10 mins. Finally, it was my turn to pay but there were 2 women and a boy came through from the side of the cashier straight through the front of the the queue. I still went straight to that same staff to pay because I thought that female staff would tell them to go back to queue. Those 2 women who cut through the whole queue said to me "excuse me" I said "you aren't in the queue." One of them said "we are but we are from the side of the queue." Obviously, there was only one queue and there weren't in the line. I thought it could be the case that those two women wanted to exchange something before they were paying, so they didn't need to queue again or something but that white female staff didn't explain to me, instead she shouted at me... "yes they are in the queue and you have to go to pay somewhere else! " Everyone else who stood in the queue were so shocked and few of them left the queue. I've never ever faced unacceptable rude manner at this level from any staffs in h&m or any other shops before. I've been a very huge fan of h&m for years. I spent a lot of money in h&m every month. I bought a lot of products from here from clothes, shoes to home ware from both in stores and online but not anymore. I hope this comment would be seen by the manager or the management of the company.

Company: H&M
Country: United Kingdom
Region: England
City: Nottingham

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