Light In The Box
No refund

I ordered two dresses, some shoes and jewellery from light in the box. Nothing stated it would be custom made as all standard sizes. Within 48 hours I realised the company were based in china and I would be subject of huge import costs. I also read a lot of bad reviews about their products. I applied to cancel my order as it states that cancellations within 72 hours would be subject to a full refund. I get a response telling me that items are custom made and therefore I would only be entitled to a refund of the shipping cost so out of the £250 I paid a refund if £29!!! They attached their terms and conditions which clearly state that even if an order is custom made cancellations within 72 hours are entitled to a 50% refund. I am not even happy at just getting 50% of my money back but for them to tell me I am entitled to nothing back is ridiculous. They are clearly breaching their terms and conditions. This company should not be allowed to trade. I feel stupid for ordering for them and let down by what is supposed to be a large reputable company.

Company: Light In The Box
Country: United Kingdom
Region: England

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