Emotouk
Undelivered goods

I enquired about a front mudguard for my bike and was quoted £134.00 plus £9.99 postage, total £143.99 that they would supply within 15 days. I tried to call their order line/ account line/ sales line etc but only got the recorded message. I placed on order via email and paid by credit card early June. I noticed they had taken £165.23 and when I again tried to call the answer message was the only reply. An email to query the cost was sent which was returned with a curt message stating price given was excluding VAT. After 15 days and still no delivery I asked for an update, which stated that the item would be here by the end of the week, and all deliveries were within 15 working days. after 15 working days still no delivery. Numerous unanswered calls and several emails stating unhappy with the service, I was told that if I cancelled the order I would have to forfeit 25% of the cost for "stocking costs".

A return of £125.00 was made to my credit card, i.e. minus 25% (the only true promise they have kept). They also had the cheek to call me a “Time waster”

Luckily my credit card company are chasing up the extra £42 and I will never use this useless company again!

Company: Emotouk
Country: United Kingdom
Region: England
City: Harlesdon
Site: emotouk.com

  <     >