British Airways
Poor plane conditions

Dear Sr.

RE:

Name of the passengers: Carmelo Perez Rull

Marian Fabrega

Name of the Company: British Air ways

Fliht: BA 677

From Istanbul to London

Date: 31.05.2009

Seats: 35-E and 35D.

I just want to express my sincere disappointment with British Airways regarding the following points:

1. Health and safety: When we just sat down, we found dirty knickers of an adult lady below our seat (35D)

2. Enterntainment: The tv headphones of a couple of rows where we were seating did not work. Therefore we didn't see the film making our journey a little boring

3. Environment condidtion: the air conditioning didn't work properly. As a result my wife felt dizzy because of the lack of ventilation

4. Deterioration of the plane: the armrest of the seating in front of mine kept falling on my feet because it was loose

Since I have been very loyal to your services for a long time. I think I deserve an explanation.

Yours Sincerely,

Carmelo Perez Rull

E-mail: perezrull@hotmail.com

Company: British Airways
Country: United Kingdom
Region: England
City: London

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