EasyJet
Not returning call & compensation

I arrived at Pisa airport checking on Saturday morning 9th June to return to gatwick with my wife and 6 year old daughter. I was told due a technical fault they had to send a smaller plane and the was not enough seats. I was told to step aside to allow the people that had done online check in aboard. I said I want to speak to a manager and which point I was told if I did not step aside he would call the police! This obviously became very distressing for my wife and young daughter.By the time I spoke to the airport manager (very kind and helpful). We established the were two seats available on the night flight 11pm (14 hours from when we arrived at the airport and would of meant splitting us up and creating more difficult travel arrangements or opting for the 4pm flight the next day. We were offered compensation at the time of £300.

I telephoned easyjet on the 11th to claim my compensation to be told they would get back to me in 2 days it has been five no call! All I am requesting is the additional car hire, parking charges, food and £300

Company: EasyJet
Country: United Kingdom
Region: United Kingdom

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