Transavia
Flight delay

Flight 29th December Luton UK to Rotterdam, Holland - 07.55am

I had boarded the plane and we sat waiting at 07.55am to take off.

At 8.15 we were told by the flight deck that we were waiting for one passenger and that we should be taking off in “ just a few minutes”. This passenger was already 20 minutes late and surely should have been denied access.

At 8.25 the passenger finally arrived and having put her luggage in the overhead lockers entered the flight deck and took a seat. I was at this stage I was very annoyed because it appeared we had been waiting for a member of their staff – as she was sitting on the flight deck.

Because of this delay in waiting for this passenger we had missed out slot and we finally took off some 50 minutes late

When I asked the senior cabin crew member why we waited for one passenger, who appeared to be crew, I was told that the passenger we had been waiting for was in fact - wait for it

THE DAUGHTER OF THE CAPTAIN AND HE DECIDED TO HOLD THE PLANE UNTIL SHE ARRIVED.

Staggering arrogance of the man. Transavia then told me I was not entitled to any compensation because the law says no - rubbish - complete and utter drivel. Yet another example of poor service, screw the customer and then deny any duty of care or responsilbity

Company: Transavia
Country: United Kingdom
Region: England

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