Easyjet flight
Theft

I flew back from Madrid to London Luton on 19th January on flight 2202. I had booked to travel with hand luggage only. However, when I got to the gate I was informed that there was no more room on board for hand luggage and I therefore had to hand the bag in at the aircraft door. As I'd had no intention to check my luggage in, it had no lock and I had no way of securing the bag. When I arrived in Luton two packs of Marlborough light (ie 2.x200) had been stolen from my bag. These cost about 48 euros each, so total 96 euros. I have complained to easyjet about this and received an automated reply (on 20th Jan), saying that I would be contacted within a few days. However no-one has contacted me and I doubt if they will. I think they should be held responsible and refund what I have lost as I had not intended to check my bag into the hold and travelled assuming it would be safe with me. I wold like to warn other travellers to beware of allowing them to take your hand luggage from you! And would urge easyjet to take some responsibility!

Olivia Macdonald

Easyjet Reference: 120120-004989

Booking Reference: EJLLH9W

Company: Easyjet flight
Country: United Kingdom
Region: United Kingdom

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