Kingfisher Airlines
Illegal Re-Booking fee

I booked a return flight journey for London-Mumbai-London by Kingfisher Airlines travelling on 23-Dec and returning on 12-Jan with provision to change my return journey free for the first time and £30 for additional changes. I flew in to Mumbai accordingly on 23-Dec.

On 10-Jan morning well before 48 hours of journey I called Kingfisher Airlines on 1-800000 from my local Mobile (91-9052091859) informing I would NOT be flying on 12th Morning and will come back later with my new date of Journey. Please note the rule no where says it is manditory to provide a new date when changing date of return journey.

On the 15-Jan morning I called informing I would like to fly on 18-JAN.

To my surprise I was informed that on 12-Jan I did not show up (NOSHOW) for to catch my return journey flight and that I will have to pay a £100 fee for any further booking changes.

Not only that they have errored in noting my instruction in my earlier call but, This also sounded no different to a Blackmail.

I insisted to lodge a complain providing my earlier call details (was provided a internal complaint ref no. 17298) and paid the £100 fee to fly back to London. I was promised within 48 hours I will get a response and a email confirmation of the complaint to my registered address.

However to this date I have not heard from Kingfisher nor have I received a copy of the complaint either by email or any other communication.

I insist I be refunded the £100 which I was forced to pay to fly back and a compensation accordingly for putting me through Blackmail for the mistakes their Customer Service has committed.

Regards

Chandra Shekar GANESH

email: Chandrashekar. GANESH@Gmail.com

Company: Kingfisher Airlines
Country: United Kingdom
Region: United Kingdom

  <     >