Aer Lingus
POOR CUSTOMER SERVICE

Last September I booked flights for 9 of us to fly London Gatwick to Nice in August for our summer holiday.

It has become apparent that on January 8th Aer Lingus announced in a press release that they were cutting back at their Gatwick Base and that all routes bar four were being cancelled, including the Nice route.

Its 27th January now, 3 weeks after they announced this. So far they have made no effort whatsoever to inform me that my flights are cancelled. I have just found out by accident after trying to view my travel details on their website and found that I was unable to input my destination airport as part of their login procedure.

I have spent all day trying to call them but their call centre numbers have been out of order.

When were they going to tell me about this problem?

Were they going to wait until I turned up at the airport on the day??

Company: Aer Lingus
Country: United Kingdom
Region: England
City: LONDON

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