British Airways
Itish airways flight was delayed and BA staff over a 3hr and 21min back and forth refused to assist in any way to change my ongoing flights

Itish airways flight was delayed and BA staff over a 3hr and 21min back and forth on the phone refused to assist in any way to change my ongoing flights. I ended up having to pay Aer Lingus to change my ongoing flights. The BA flight was 4 hours delayed which meant I would miss my ongoing Aer Lingus flight. What followed was over 3 hours of BA sayng we can't help and contatc Aer Lingus. Aer Lingus saying that BA is causing the delay to my itinerary and they have to change the ongoing flights to ensure I reach my destination. I finally gave up and asked Aer Lingus to change my ongoing flights and I would pay. Aer Lingus were great and waived the change fee and I only had to pay the fare difference for catching a later flight. I will never fly with BA again. Anyone but BA going forward.

Company: British Airways
Country: United Kingdom
Region: United Kingdom

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