KLM
PISSED OFF

I recently had my knee surgery 3months back, i'm on alot of pain killer medication right now. But the problem is my luggage is missing.

This started at UK heathrow airport when i went early to check in at 7am. I got my boarding pass from the counter and proceed to the departure gate.

But i notice the ticket saids KL1008 on it with a name called GAN/JI, I assuming GAN/JI is a short form for Gan Jerim, which is my name. the boarding pass i was given flight, for KL1008 was 10am and i was supposed to be on KL1002 on 8.40am, but i was given the wrong boarding pass to me.

Deciding by instinct, i decided to check out the terminal gate earlier, and i found out that i was supposed to be given the flight KL1002 but my luggage was headed in flight KL1008 which is also to Amsterdam.

So 2 of the terminal gate worker convinced me to take the KL1002 flight to Amsterdam and my luggage will be followed by KL1008. They asked me to wait in the airport for 2hours so that i can wait for the next flight to come in and receive my luggage. I told them i will wait for it in the airport as i have medication in my bag. The KLM worker GUARANTEED me that i should not worry about my bag it will be on the next flight. And they apologised for the boarding pass ticket mixed up.

So after spending 6hours in the airport and miss my hotel check in which i was charge on an extra night, i am also in much alot of pain. I even struggle to walk outside just to have my dinner.

I have no medication, only 200euros with me, how do you expect for me to live with 200euros knowing i have to get medication, tshirts and food for 5NIGHTS. I have lost my christmas present along with the bag, I have stand in line for 2hours with my leg pain for the customer service centre and they didn't help much at all.

Please look into this method fast. My phone, camera charger and medication are all inside, and i have currently haven't shower for more than a day.

Company: KLM
Country: United Kingdom
Region: United Kingdom

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