Ryanair
Stupid refund procedure

I feel very anxious regarding the refund of air tickets, due to the recent cancellations following the vulcanic eruption. I had booked my original return flight with Ryanair, I received notification of the cancellation via e-mail, and followed the link provided to change to the earliest available flight (from Saturday 17th to Monday 19th, in the evening). No option to change the return flight was given (the return was scheduled for Wednesday morning), but a least I received an e-mail confirmng the change.

The closure of the airspace was prolonged to the Wednesday - again I could not change the Wednesday flight, so I selected the Refund option instead. I completed the process online but was only shown an on-screen message telling me the request would be processed within 10 working days (plus 5-7 working days for MY bank to process the payment)- NO REFERENCE NUMBER NOR CONFIRMATION MESSAGE WAS RECEIVED. So, the applicant has nothing to prove they HAVE made a refund request, nor the date in which it was made.

Hopefully the refund payment will arrive, hopefully it will be within the time limits stated.

I feel the timescale is a bit too long (it should be 7days) and I'd rather receive the money back with the same speed at which it was taken at the time of booking. The administration process cannot be that much longer.

Additionally, Ryanair should provide a written confirmation of the refund application receit!

Company: Ryanair
Country: United Kingdom
Region: United Kingdom

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