Yes Loans
Broker fee's

I wanted to try and get a loan, but due to a bad credit history was unable to go down the normal bank route. I contacted Yes Loans about 7 months ago and they said they could help me. After taking some details from me, a few days laters I recieved a letter from them with a form to complete. They asked me to supply my debit card detail to take the broker fee for their services. This was £69.50, which they took the following week. I waited a coupe of weeks and heard nothing, so tried to call them and was put throught to their customer services number and there I waited for 30 mins!

It has been 7 months since I paid the fee and still am unable to speak to anyone from Yes loans, they actually rang and asked me if I was interested in their services, when I told them I was already a customer, they put me through to their customer department and there, once again I waited and waited.

In the mean time I contacted the trading standards office and was given some very useful information and advice. Before I wrote to yes Loans, I decided to try one more time to contact them via the phone.. I got through to the main sales number and tried to explain to a member of their staff about my situation and the fact I had been trying to contact them for a couple of months. I mentioned that I had been in the Tading Standards and was told in a very rude way, that he was interested in who I had been in contact with and hung up!!

I called back and spoke to a very nice lady, who put me through to the customer services dept straight away and was told that I needed to apply in writing for my money back. Of which I have done and will now have to wait to see if I get my money back.

This companies web site looks so professional and helpful, I would not advise anyone to use them The trading standards seem to be familar with them.. and I also found out the they have been on the BBC Watchdog programme in 2008.

It seems I'm not alone in having dealing with this company.

Company: Yes Loans
Country: United Kingdom
Region: United Kingdom

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