Dark Orbit/Bigpoint
Game hacked/subscription

This company is a fraud and they are not helpful

i was upstairs one evening and not even logged into dark orbit when my account was hacked. i checked my account that night and someone had taken 2 lots £70 out of my account to buy uridian and then seconds later taken £70 out of my wifes account. (both credit cards details were stored on the website for ease) i reported this to my bank and to bigpoint, who sent me an automated e-mail. they did not listen to my complaint and refused to believe it had been hacked. i reported this to the police whoo are well aware of this happening before. i contacted bigpoint and told them to suspend my account, which it took them nearly a week to do and only after i sent 3 e-mails telling them to suspend it. i have now been billed for another £70 from bigpoint as whoever hacked my account also set up a subsciption. my account is suspended and bigpoint expect me to pay for a subsription for a game that was hacked, that i suspended and that i dont play anymore. my bank has refunded me my money because they recognise it as a fraud but bigpoint are still trying to get this extra subsciptiob money of me.

they are a very unhelpful company who obviously dont care about there customers and have a very un-secure gaming site. there still say my account is my responsibility??? even if its hacked???

"

In cases of third party usage on an account it is considered the actions of the account owner. This is stated in the Terms and Conditions of the game that the account owner is responsible for their account security and any actions which may occur on the account. The account owner must endure any penalties given against the account, even if performed by third party access. This would include cases of hacking."

i cant believe a company would be so unhelpful and believe the VICTIM OF A FRAUD should be responsible for what the fraudsters do???

i would like any advice on this matter, i have contacted the police again and im taking legal advice but any help is usefull

Company: Dark Orbit/Bigpoint
Country: United Kingdom
Region: England

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