Regus
Sales people lie

I firstly want to say that i am not the kind of person that writes reviews, i am a busy web designer and trainer and i have no time but i think it is amazing that a company can get away with sales people that lie to make sales, a customer service department that is the most unhelpful i have ever seen.

I teach graphic and web design, and i teach loads in London, i was using the royal festival hall but the Internet is not the best so i thought i would try and get a day office with regus. i saw someone at Trafalgar Square,

she meet me in a nice board room, showed me a 5 man office, and then told me that i could use the room how ever i wanted, including teaching 2 or 3 in there at a time. This was a compete lie as you can only have 1 guest at a time.

I left it for a wile, and then thought i could try it for a couple of months.

I spoke to someone on the phone who told me that i could have it for 3 months, so i could try it. this was another lie as i only found out after that the min term is 6 months with a 3 month notice. also i was never told that they take 2 months upfront.

I used it for about 1 month, it was terrible, most of the rooms were 1 man, its was always too cold in the rooms, they were mainly in the worst places. the place were so busy all the time with people walking past the rooms so u could not have the room open, no windows and they there really stuffy.

when i tried to call customer service, i never got through, wasted hours on the phone to them. i finally got through on email to right department, told them what had happen, they still made me pay for 5 months alto i only used it for 1 month!!!

it is the worst service i have ever had, to be lied to more than once, they stopped replying to my emails when i told them about there lying sales team. even tho i told them that had i have been told about the 6 months contract with a 3 month notice i would have never signed up.

I am going to take them to the small clams court after i make it my life's work to make sure that all there portal customers know how bad they are.

I would highly recommend avoiding them like the plague,

Alex from london

Company: Regus
Country: United Kingdom
Region: United Kingdom

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