Abbey/Santander
CUSTOMER SERVICE

Early in 2007 I forgot the PIN for my debit card.

I phoned and ordered a new one – they sent me a new card.

I called, explained their mistake, and ordered a new PIN.

They sent a new card.

I called, explained their mistake, and ordered a new PIN.

They sent a new card.

I called, explained their mistake, and ordered a new PIN.

They sent a new card.

I called, explained their mistake, and ordered a new PIN

I then had 4 cards.

Two days later I was sent 3 PINs in the same post.

I gave up for a while - After several complaints – which were ‘investigated’ but not rectified – they paid me £105 in compensation but did not do anything else

In the interim I inadvertently went overdrawn by £19

I went to the branch and paid in the sum to a teller who did not tell me that there would be a similar charge for the payment. At home, using online banking, I saw I was, again, overdrawn by a similar amount.

Eventually, after many complaints, the refunded the charge.

My 4 debit cards, by this time were out of date and, still, no new one had been issued.

Eventually I managed to get in touch with their executive complaints team who told me that they would issue a debit card when I started to use the account. I explained that I couldn’t ‘use’ the account without a debit card.

The somewhat useless individual offered to close my account and I accepted.

The Abbey complaints team are useless. They ‘investigate’ complaints over a vastly unacceptably length of time but take no action.

They are either untrained or hired, by design, for their inability…

Santander have made a badly advised acquisition. These people are damaging their reputation.

If you open an account bear in mind that they may not issue you with a replacement debit card when yours goes out of date.

I have found them to be incredibly unreliable, to lie, and to be impossible to do business with.

I only hope that people contemplating doing business with them may be helped by this.

They are, in short, a bunch of clowns.

Company: Abbey/Santander
Country: United Kingdom
Region: United Kingdom

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