Landau jewelery
Lied about product

I was sold 2 rings and a pair of earings at the airport branch, the jewellery was in a 70% off sale, it was all in a locked cabinet and when I asked to try them on the assistant was helpfull, I said that it was our anniversary and I was looking for some diamonds. The assistant helped me by telling me the size, cut and color of the diamonds, I said that I would need to get them insured so could she write down the Carats for me which she did. I hapily bought my diamonds and paid after discount $5495.00. I then went to get on my flight back to the uk. When I got onto the plane, i opened the bag to check the jewels and out of the bag fell a leaflet saying congratualtions on buying your moissanite jewels, i had never heard of moissanite and and had no idea what it was. I was horrified that at no time during the sales process did the assistant tell me they were moissanite, she refered to them as diamonds... so I am complaining because they misled me and outrightly lied over what they werer selling. I have tried to get some assistance, but when I call customer services they wont help, they say they never have sold diamonds and it was my stupidity that I did not check out what they were made of, when i argued that there were no signs to advertise what the rings were made of whe sould not accept my truthful answer. They do not respond to my emails and unfortunately I am now the other side of the world. They lie and have no customer service, they will not help me in any way, they fraudulently took my money and I hope that nobody else gets scammed like I have by a retail company that seems to escape the law by their devious business practices, leaving me the consumer no support or redress. DONT BY FROM LANDAU THEY ARE LIARS

Company: Landau jewelery
Country: United Kingdom
Region: United Kingdom

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