Expedia
Not honouring guarantee of best price

Booked two hotel rooms in Hong Kong for three nights. Expedia state that if you find it cheaper in the next 12 hours, they will refund the difference and give 15%discount on top. An hour after booking, whilst looking at the hotel website, find another company selling rooms approx. $200 less for the 2 identical rooms. Called Expedia who refused to acknowledge and refund credit card. Tried emailing customer services with proof, who three days later said that the rooms were now not available and refused point blank to refund. Beware on using Expedia.

Next time I will use Expedia for the research and book with another company. When I book my corporate events, will let them do the legwork and book with others.

Company: Expedia
Country: United Kingdom
Region: United Kingdom
Site: www.expedia.com

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