British Airways Holiday Dept
ADVERTISING WAHT YOU CANT BOOK!!!

What a shambles... found a holiday that myself and my husband were very happy to book... went through the booking process and entered my bank details... system wouldn't accept due to a problem with the BA system... got up early next morning to call the call centre in the North East... spoke to a guy who confirmed the holiday was available... gave him my details system did the same..he said you will have to keep trying online!! Phoned back as I wasn't happy with the response in fairness got a helpful lady who again took my details said she would look into the problem and come back to us... infairness called my husband at the end of the day and said she would ring us the following morning with an update!! Unfortunately no callback so called in and asked to speak to a manager... who informed me there is a problem with this booking... BA have advertised the incorrect price and unfortunately would not honour it after a 30 minute call confirmed the service from BA was not good but unfortunatley it was tough!! Nice!! They even have the cheek to still have the holiday advertised 5 days later after all the upset it has caused me and no doubt other customers they cant even remove it from the system!! I go on a lot of long haul holidays... and can confirm I will now happily go back to Virgin who at least know how to treat their customers... BA YOU CAN STICK IT!!!

Company: British Airways Holiday Dept
Country: United Kingdom
Region: Wales
City: Swansea, West Glamorgan

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