Hilton Hotel
Does not honor lowest price guarantee

I booked 2 rooms at the Hilton Dartford in the UK for a family trip. A few hours later, the price dropped more then 10 dollars. When I asked Hilton, they said to file a lowest price guarantee claim. When I did, I did not hear from them until the next day, when they refused the claim because the person was unable to book at the mentioned price. When I send the screenprints of 2 more sites with lower prices, they just stopped replying to my e-mail. I have not heard from them since. As the hotel was prepaid there is very little I can do about it. Hilton's guarantee of $ 50, - if you find a better price is just a joke! They do not pay!

Company: Hilton Hotel
Country: United Kingdom
Region: United Kingdom

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