Booking.com
Change of dates

Booked hotel from Oct 4 for 2 nights. On the 3rd contacted booking.com to say we could not make those dates as my husband was unwell. They did not contact the hotel until the 8th at which time the hotel told them we should have given alternate dates before the booking expired. If we had known that on the 3rd I would have come up with alternate dates. We have lost about 350 euros and booking.com are denying any responsibility. If I had booked direct with the hotel I would have known their policy but I expected booking.com to act on our behalf.

Any help you can give will be appreciated.

Company: Booking.com
Country: United Kingdom
Region: England

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